When a death occurs
At a time like this, it’s perfectly natural to feel bewildered and confused – and if this is the first time you’ve ever had to arrange a funeral, you’ll want to find out what’s practically involved before making any important decisions.
We understand that losing a loved one is personal and that the early stages of bereavement can affect different people in different ways.
That’s why we’re here to help guide you through the process of making the arrangements and help you and your family make the right choices.
If you would like our help, you can contact us by telephone 24 hours a day and we’ll be able to provide clear advice and support, whatever the circumstances 01494 727474
Below is a brief guide as to the procedures to follow when death occurs
A death at home
If the death has happened at home, you first need to contact the GP. This can be done at any time of day. If the GP practice is closed, your call will be diverted to the surgery’s on call service.
The Doctor may then need to come to the house to confirm that death has occurred.
If it is clear that the death was expected, the attending doctor, nurse or medical professional will give verbal permission for the deceased to be transferred into the care of the Funeral Director.
If the death was sudden or unexpected, the attending Doctor may instead have to inform the Coroner. The deceased may then have to be taken into the care of the Coroner for further investigation into the cause of death.
When someone dies in a care home
If the death has occurred in a Care Home, the staff will contact us on your behalf to arrange for the deceased to be transferred to our chapel of rest.
We will liaise with the Care Home staff on your behalf and make the necessary arrangements for your loved one to be transferred into our care.
If your loved one is in a care home it is advisable to instruct the home as to which funeral director you wish to use when the time arises
When someone dies in hospital
Most hospitals have facilities to enable them to look after the deceased, until the necessary paperwork is complete. Once the paperwork has been completed the deceased can then be released into the funeral directors care. The paperwork can take a couple of days to complete